Returns Exchanges & Refunds

Easy 90 Days Returns
If you find you want to return your goods for a refund all you have to do is print out a prepaid label and return to us at any post office. 

Return postage will be charged at £2.95 if goods aren't received faulty or damaged. The postal charge will be deducted from the total refund of your order. 

Follow the link below for returns process

http://returns.gooseberryshop.co.uk/

Exchanges
The easiest way to exchange goods is to buy the product you require and simply return the unwanted goods to us for a refund. When we received your unwanted order we will refund and deduct the return postal charge of £2.95.

Cancellation
The customer has the right to cancel their order for a full refund within 90 days. This cancellation period starts the day after receiving the goods.  

All returns and exchanges must be unused and be in a re-saleable condition. We do not offer refunds on goods which are used and may not offer suitable performance for hair type or colour. We recommend purchasing or obtaining free samples of products before the customer buys the larger sized product.

We will honor refunds and exchanges for electrical goods which develop faults if used. 

Rarely orders can go missing in the post. If an order does go missing, we need the customer to confirm in writing they will assist us in a claim from the courier before any refund is issued. The courier will open an investigation, and track the delivery driver using GPS to locate where the package was delivered. The courier will also contact you. Investigations can take up to 7 working days. After the 7-day period if the goods can’t be located we will issue a full refund. 

Promotional Gift Vouchers
Gift vouchers offered free with a product can be redeemed up to 6 months from the date of purchase. 


Acceptance of order & sale of goods

We will accept order confirmation the day after the goods are received by the customer. If a product is priced incorrectly via our website or any other publication we reserve the right to withdraw the offer before the goods are shipped. However, in most cases we would still honor the listed price if we have made a slight error with price

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